Privacy Policy

Effective Date: 11th March 2025

Billericay Cleaning and Supplies (“we,” “our,” or “us”) operates www.billericaycleaningandsupplies.com (“the Website”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website, you consent to the data practices described in this policy.

Information We Collect

We collect and process the following types of personal data:

• Personal Identifiable Information (PII): Name, email address, phone number, and postal address when placing an order or contacting us.
• Payment Information: Processed securely via third-party payment providers; we do not store payment details.
• Order Information: Details of purchases made on our Website.
• Technical Information: IP address, browser type, device information, and cookies (see Section 6).
• Communication Data: Any messages or emails sent to us, including customer support inquiries.

How We Use Your Information

We use your data for the following purposes:

To process and fulfil orders, including shipping and delivery notifications.

To manage customer service inquiries and support requests.

To improve our Website and services, based on browsing behaviour and analytics.

To comply with legal obligations, such as tax and regulatory requirements.

For marketing communications, if you opt-in to receive updates and promotions.

How We Share Your Data

We do not sell or rent personal data. However, we may share information with:

• Service providers (e.g., payment processors, couriers, and hosting providers) to fulfil transactions.
• Legal authorities, if required by law or to protect our business.
• Analytics providers, such as Google Analytics, to improve our services.

Data Retention

We retain personal data for as long as necessary to fulfil our obligations, including:

Order records are kept for up to 7 years for tax and accounting purposes.

Marketing data is retained until you opt-out.

Customer service records are retained for up to 2 years.

Your Rights Under UK GDPR

You have the following rights under UK data protection laws:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Erasure: Request deletion of your personal data.
• Restriction: Limit processing of your data in certain circumstances.
• Objection: Withdraw consent or object to processing.
• Data portability: Request to transfer your data to another service.

To exercise your rights, please contact us at: info@billericaycleaningandsupplies.com.

Cookies and Tracking

We use cookies to enhance user experience and analyse traffic. By using our Website, you consent to our cookie usage. You can manage cookie preferences through your browser settings.

Types of cookies used:

• Essential cookies: Required for core functionality.
• Analytical cookies: Help us understand how visitors interact with our Website.
• Marketing cookies: Used for personalised advertising (if applicable).

For more details, refer to our Cookie Policy [Insert Link if applicable].

Security Measures

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, alteration, or loss.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal data.

Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be notified on our Website. Please review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Billericay Cleaning and Supplies

• Email: info@billericaycleaningandsupplies.com
• Phone: 01268 536191
• Address: Unit M, Enterprise Centre, Paycocke Road, Basildon, SS14 3DY